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Rebecca Lundberg

Data ingresso 22 ott 2021

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Ultima attività 11 apr 2024

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CommentoTicket basics

This article states that when you write something in an internal note and switch to a public reply,  you will still be able to find the message you left in the internal note. This has been true until very recently. Now if you create and submit a ticket with both public and internal notes, you lose whichever one was not submitted. This is only happening upon ticket creation, however, not on existing tickets. Is this a known issue or will this remain the functionality?

Visualizza commento · Data ultimo post: 11 apr 2024 · Rebecca Lundberg

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