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Nino Callueng

Data ingresso 16 ott 2021

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Ultima attività 25 lug 2023

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Nino Callueng ha commentato,

Commento nella community Feedback - Help Center (Guide)

Do we have update on this?

Visualizza commento · Data ultimo post: 25 lug 2023 · Nino Callueng

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Nino Callueng ha commentato,

Commento nella community Q&A - Chat, messaging, and widgets

HI Ahmed,

Love the update! Will it also show if a chat was offered to mutiple agents?

Visualizza commento · Data ultimo post: 24 mag 2023 · Nino Callueng

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Nino Callueng ha creato un post,

Post Q&A - Chat, messaging, and widgets

Hi,

Part of the key performance indicators of our agents is the acceptance rate, which directly impacts their monthly bonus. 

However, there we are getting a lot of reports that agents keep on getting missed assignments saying that a chat was not assigned to them or sometimes they are saying that the chat was only assigned to them for approximately 5 secs but its just disappeared. 

Is there a way for me to validate this as chat events won't show that this was assigned to the agent and explore only tells me that it was missed? 

It's basically their word vs what is in Zendesk but incomplete. 

Data ultimo post: 29 apr 2023 · Nino Callueng

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Nino Callueng ha commentato,

Commento nella community Feedback - Apps and integrations (Platform)

Is there an update if this will be rolled out? Thank you!

Visualizza commento · Data ultimo post: 13 feb 2023 · Nino Callueng

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Nino Callueng ha commentato,

Commento nella community Feedback - Ticketing system (Support)

Hi Everyone,

Do we have an update on this? We are still looking forward to this feature being in Agent's Workspace as this will facilitate our customer service processes in terms of supporting our agents.  

Visualizza commento · Data ultimo post: 13 feb 2023 · Nino Callueng

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Nino Callueng ha creato un post,

Post Feedback - Ticketing system (Support)

Is it possible to have a chat routing API to understand and identify the routing flow of every inbound chat? This will would prove a better understanding and can provide easy resolution for any department routing issues. Currently, Zendesk API does not provide any of this data.

Data ultimo post: 24 nov 2022 · Nino Callueng

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Nino Callueng ha commentato,

Commento nella community Feedback - Ticketing system (Support)

Is this feature available too in the Side Conversation especially if it is connected to slack?

Visualizza commento · Data ultimo post: 24 nov 2022 · Nino Callueng

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Nino Callueng ha commentato,

CommentoSetting Guide roles and permissions

Hello,

Can I create a user who can only access Guide workspace but not the other workspaces such as Support, Chats, talks, etc? 

Hoping to hear from you soon. 

Visualizza commento · Data ultimo post: 27 set 2021 · Nino Callueng

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