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Fano Endor

Data ingresso 16 ott 2021

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Ultima attività 22 ott 2021

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Fano Endor ha commentato,

CommentoThird party and social messaging channels

Edit to the below: our DMs are working but we can't generate tickets through the "at" mention even though the "capture public mentions as tickets" is set to "yes".

When i first tested this channel a few months back, an "at" mention would automatically become a tweet. Now it looks like you have to "like" it. Was this a recent change or did I not understand the old functionality? I'm asking as we tested this out in our sandbox and tweets were coming in when we were just mentioned, now it has to be a DM. Thanks.

Visualizza commento · Data ultimo post: 20 ago 2021 · Fano Endor

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Fano Endor ha commentato,

Commento nella community Feedback - Community Forums (Gather)

I'd like to throw my hat in to say this is a functionality that we really need. We hope to funnel most of our end user requests through our community as a community post but there are very limited triage functionality in Gather. So we need each post to go into support so it can be properly funneled to the right agent, but it will take up a lot of staff time to manually create a new ticket after each post.

Visualizza commento · Data ultimo post: 21 mag 2021 · Fano Endor

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