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Stella Kang

Data ingresso 26 ott 2021

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Ultima attività 11 ott 2023

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Ultima attività di Stella Kang

Stella Kang ha commentato,

Commento nella community Feedback - Voice (Talk)

We are also not using Omnichannel routing or Unified Agent Status.

Visualizza commento · Data ultimo post: 30 ago 2023 · Stella Kang

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Stella Kang ha commentato,

Commento nella community Feedback - Voice (Talk)

Rebecca Knudson no, Zendesk was unable to meet our needs. 

Visualizza commento · Data ultimo post: 25 ago 2023 · Stella Kang

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Stella Kang ha commentato,

Commento nella community Feedback - Voice (Talk)

Couldn't agree with you more, Matt Davis!

Visualizza commento · Data ultimo post: 07 ago 2023 · Stella Kang

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Stella Kang ha commentato,

Commento nella community Feedback - Voice (Talk)

@... This was stated to me in case #11719874.

Visualizza commento · Data ultimo post: 20 lug 2023 · Stella Kang

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Stella Kang ha creato un post,

Post Feedback - Voice (Talk)

At this time, opening new/multiple tabs will automatically change the agents' status to offline. This is a known limitation.

There are other settings that are remembered across tabs (for example, draft mode selection), it would be helpful if an agent's Talk status could be remembered across tabs as well. Agents are missing calls because their status is being switched to offline without their notice.

Data ultimo post: 17 lug 2023 · Stella Kang

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Stella Kang ha commentato,

Commento nella community Feedback - Ticketing system (Support)

Agree this is much needed! Thank you.

Visualizza commento · Data ultimo post: 20 mag 2023 · Stella Kang

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Stella Kang ha commentato,

Commento nella community Feedback - Voice (Talk)

Joey Barrett

When traffic gets forwarded, does the original callback number get recorded in ZD Talk?

For example, customers call mobile phone in India, those calls are all forwarded to a US number. Will ZD Talk record the original number (customers) or will it record the mobile number (forwarding origin)?

Visualizza commento · Data ultima modifica: 07 mar 2023 · Stella Kang

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Stella Kang ha commentato,

CommentoRouting

Thanks Vio H.

So this doesn't work if you only use Chat?

Visualizza commento · Data ultimo post: 23 gen 2023 · Stella Kang

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Stella Kang ha commentato,

CommentoRouting

I don't see Omnichannel routing under Objects and rules as the article states- is there a reason for that?

Visualizza commento · Data ultimo post: 23 gen 2023 · Stella Kang

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