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Andrew Kenny

Data ingresso 01 dic 2022

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Ultima attività 03 giu 2024

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Andrew Kenny ha commentato,

Commento nella community Q&A - Tickets and email

I wasn't able to sort out webhooks, but that's likely a me problem rather than a Zendesk problem.

Visualizza commento · Data ultimo post: 16 nov 2023 · Andrew Kenny

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Andrew Kenny ha commentato,

Commento nella community Feedback - Ticketing system (Support)

Yes, a way to book an appointment on a form, or at least a date and time would be great! At the moment I have to use the date picker field plus a custom dropdown field I've created with each of the 24 hours as choices, but many other types of forms (Jotform, Microsoft Forms, Google Forms, etc.) offer a date/time combo in a single field.

Visualizza commento · Data ultimo post: 15 nov 2023 · Andrew Kenny

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Andrew Kenny ha commentato,

Commento nella community Feedback - Ticketing system (Support)

We'd like some more info on this too please Mary O'Neill! Interested to know if this feature can carve out tickets to delete by Brand, Group, etc. and also if it deletes End User data too for full GDPR compliance. Thanks!

Visualizza commento · Data ultimo post: 09 ott 2023 · Andrew Kenny

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Andrew Kenny ha commentato,

Commento nella community Feedback - Ticketing system (Support)

;)

Visualizza commento · Data ultimo post: 03 ago 2023 · Andrew Kenny

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Andrew Kenny ha commentato,

Commento nella community Feedback - Ticketing system (Support)

I agree that adding CC's with triggers would be hugely helpful.

Caroline Scott for now could you use one of these trigger actions to send the notification email to your agents? Alternatively you can also trigger a side conversation via email.

Visualizza commento · Data ultima modifica: 03 ago 2023 · Andrew Kenny

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Andrew Kenny ha commentato,

Commento nella community Feedback - Ticketing system (Support)

Andy Seaman even if you remove the automations that close tickets, the tickets will still move from Solved to Closed after 28 days.

I agree, looking forward to Zendesk's forthcoming fix.

Visualizza commento · Data ultima modifica: 05 lug 2023 · Andrew Kenny

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Andrew Kenny ha commentato,

Commento nella community Feedback - Ticketing system (Support)

An Add CC trigger action would be exactly what I'm looking for too!

Visualizza commento · Data ultimo post: 28 apr 2023 · Andrew Kenny

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Andrew Kenny ha commentato,

Commento nella community Q&A - Tickets and email

Understood, thanks Dane. I've got some more learning about webhooks to do.

Visualizza commento · Data ultimo post: 13 apr 2023 · Andrew Kenny

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Andrew Kenny ha commentato,

Commento nella community Q&A - Help center and community

Visualizza commento · Data ultimo post: 10 apr 2023 · Andrew Kenny

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Andrew Kenny ha creato un post,

Post Q&A - Tickets and email

I use a form in my help center with a custom field to collect an email address (not the requester's email). It's a Regex field that allows me to restrict the email address to the specific domains we allow. The submitted form is picked up by our API and sent to a different system that will have an error if it receives emails outside the allowed domains.

Is there a way that I can add the email address from that custom Regex field as a CC on the resulting ticket?

Data ultimo post: 23 mar 2023 · Andrew Kenny

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