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Kina Smith

Data ingresso 25 apr 2024

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Ultima attività 25 apr 2024

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CommentoGeneral questions and issues about tickets
Help and FAQs

Hi,

 

I'd like to set up an automatic public reply for new tickets using our standard acknowledgement message. Ideally, this would leverage a macro for the message content.

Is it possible to achieve this with JSON? If not, can the entire message be written directly in JSON?

 

What are the steps to achieve this?  Webhook and a trigger?  If yes, what would the json look like?

 

Kina

Visualizza commento · Data ultimo post: 25 apr 2024 · Kina Smith

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