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Ali Ansari's Avatar

Ali Ansari

Data ingresso 26 ago 2023

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Ultima attività 10 ott 2023

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Ali Ansari ha commentato,

CommentoManaging your email

Hello all,

I've integrated Gmail with Zendesk using the Gmail connector. When an email arrives in Gmail, it auto-creates a ticket in Zendesk. However, if we open or reply to the email in Zendesk, this action isn't mirrored in Gmail. This means in Gmail, we can't see which emails have been opened or responded to via Zendesk.

Has anyone encountered this and found a solution or workaround? Any advice would be appreciated.

Thanks in advance for any insights!

Visualizza commento · Data ultimo post: 10 ott 2023 · Ali Ansari

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