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Christopher Wooten

Data ingresso 16 ott 2021

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Ultima attività 08 set 2022

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Ultima attività di Christopher Wooten

Christopher Wooten ha commentato,

CommentoThird party and social messaging channels

Set this up on one of my channels but it does not do any workflow when people @mention me on the channel. Does it not work in a specific Channel?

 

Visualizza commento · Data ultimo post: 15 ago 2022 · Christopher Wooten

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Christopher Wooten ha commentato,

Commento nella community Developer - Zendesk APIs

Christopher Kennedy Thanks for the feedback. We have since pivoted to creating an internal brand to use their widget in these situations

Visualizza commento · Data ultimo post: 23 giu 2022 · Christopher Wooten

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Christopher Wooten ha commentato,

Commento nella community Feedback - Ticketing system (Support)

I am in the same boat. Where is this in the cycle? It has been past 9 months since the official comment Amisha Sharma. Can you provide an update?

Visualizza commento · Data ultimo post: 21 giu 2022 · Christopher Wooten

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Christopher Wooten ha commentato,

Commento nella community Developer - Zendesk APIs

Greg Katechis I am having a similar issue where I am trying to create a proactive chat for a customer via the API and I am unable to. Is there a reason this functionality is being blocked?

Visualizza commento · Data ultimo post: 21 giu 2022 · Christopher Wooten

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Christopher Wooten ha commentato,

Commento nella community Feedback - Ticketing system (Support)

Looks like there is still no update here.

Visualizza commento · Data ultimo post: 07 giu 2022 · Christopher Wooten

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Christopher Wooten ha commentato,

CommentoTicket customization

Love the new view and the form features. I used to have a huge google sheet I used to have to use. When did this hit prod?

Visualizza commento · Data ultimo post: 13 mag 2022 · Christopher Wooten

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Christopher Wooten ha commentato,

Commento nella community Feedback - Voice (Talk)

Its usually one or two a week. The issue is when the agents need to have it done but only the admins can get to it. The idea is to enable the agents to run a command from either slack or Zendesk to allow the agent to block the number as well as add it to a list that's easily seen for all agents.

Visualizza commento · Data ultimo post: 20 apr 2022 · Christopher Wooten

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Post Feedback - Voice (Talk)

As our call volume goes up so to is the amount of numbers we have to block. Being able to route a slack message or a macro to an api call would lesson a simple issue for our ops team.

Data ultimo post: 30 mar 2022 · Christopher Wooten

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Christopher Wooten ha commentato,

Commento nella community Feedback - Ticketing system (Support)

Same issue here. We need a better way to handle follow-up tickets with users.

Visualizza commento · Data ultimo post: 28 feb 2022 · Christopher Wooten

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Christopher Wooten ha creato un post,

Post Feedback - Reporting and analytics (Explore)

The Live data only lets you filter on 5 different metrics. This is not even close to be enough for an MVP release. At the bare minimum we would need to separate out unassigned.

Data ultimo post: 02 feb 2022 · Christopher Wooten

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