Eyoel Asfaw

I'm really disappointed with how difficult you make it to change the subscriptions. I have a new customer support agent that I need to onboard (and I'm trying tp pay more money for your service) - and the billing software is telling me the new subscription won't take into effect until 6months from now. When I contact sales they tell me to contact customer support blogs since I'm a "self-service customer"and your blog says to go and contact sales or support again ... 

For a customer support software you really make people go in loops to get the help they need.