Carlos Monroy

Hi All, 

 

Thank you for taking the time to read this. I would like to have using "shared drives" with the google drive integration up for consideration. 

 

In our company more than one person needs access to files associated with a deal throughout the lifetime of a deal. Currently, the way Zendesk is set up only allows for files to be uploaded to "My Drive" which creates some extra work arounds when there are multiple people on one file. 

 

I suggest that allowing the google drive integration to link with shared drives would be the best use case. I'm sure many other companies have had this same issue pop up. 

Thank you for your time. 

Hi Katie Dougherty, 

 

Having Google Drive integrated with Shared Google Drive folders is very important for our team. I would assume that many other companies have the same issue simply because we all work through the same files throughout the life of a deal. Having to share access through "My Drive" is a bit tedious and could be made much more simple if all team members in a "Shared Drive" could have access. 

 

Are there any plans to integrate this in the near future? 

Thanks,