Ivan Milijic

No, what you are proposing is not a workaround and can not be used as a workaround for feature that is discussed here; neither is the Linked ticket app which is meant for a completely different scenario. 

If you want to help, upvote and tell 10 of your friends to upvote 

Why are you proposing Side conversation child ticket while that thing has absolutely nothing to do with described use case!? Santino is talking about public reply from requester on an existing ticket and option to be able to create a new ticket from this public reply with either all or part of information that is already on the existing ticket. 

We also need this and would appreciate it very much +1

+1 for this or any other kind of indication that the max char limit was reached and/or that message was truncated. 

We have a simpler use case, in need of long texts in internal notes and what usually happens is that only at a later time agents realize that the original text was trimmed and that it is missing a huge chunk of useful information. At that point there is no going back, the opportunity to divide original text in multiple internal notes is missed. Having an indication that max char limit was reached would help avoid this kind of situations. 

I am looking for a way to make Error/s from ticket Event view more visible to agent/s, but it seems there is no way to do this at the moment (or there is?)

This is the use case:

End users can not add to CC emails which don't have an account yet. End user opens a ticket with such email as CC, email gets removed by Zendesk automatically; end user has no idea this happened, agent can only know if he/she would check Events. In Events there is: Error This user does not have permission to create new user records. The following email addresses have been removed from CC:

At the moment Trigger can not be created for Event/s so I can apply a tag or post an internal note with the above error.

Is there another way to go about this or would this be a feature request?