Ricerche recenti
Nessuna ricerca recente

Adam Stewart
Data ingresso 03 ott 2024
·
Ultima attività 03 ott 2024
Seguiti
0
Follower
0
Attività totali
2
Voti
0
Abbonamento
1
PANORAMICA ATTIVITÀ
BADGE
ARTICOLI
POST
COMMENTI NELLA COMMUNITY
COMMENTI AGLI ARTICOLI
PANORAMICA ATTIVITÀ
Ultima attività di Adam Stewart
Adam Stewart ha commentato,
CommentoZendesk messaging
We like having the transcripts public but they satisfy SLAs because the comment is made by the “System”. This means a customer could reply to their chat, the transcript would write to the ticket, and the customer would satisfy their own SLA.
Are there any plans to fix this behavior? Public comments by the “System” should be excluded from SLA calculations.
Visualizza commento · Data ultimo post: 03 ott 2024 · Adam Stewart
0
Follower
0
Voti
0
Commenti