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Adam Stewart

Data ingresso 03 ott 2024

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Ultima attività 03 ott 2024

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Adam Stewart ha commentato,

CommentoZendesk messaging

We like having the transcripts public but they satisfy SLAs because the comment is made by the “System”.  This means a customer could reply to their chat, the transcript would write to the ticket, and the customer would satisfy their own SLA.  

 

Are there any plans to fix this behavior?  Public comments by the “System” should be excluded from SLA calculations.  

Visualizza commento · Data ultimo post: 03 ott 2024 · Adam Stewart

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