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Jessica Fleming
Data ingresso 20 giu 2022
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Ultima attività 19 lug 2022
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CommentoManaging Talk
During non business hours we have one on call agent who is in charge of answering calls. If for some reason this agent does not answer a call we would THEN like it to go to other agents. Would making primary and secondary groups work for this use case? Also, the on call agent is not consistent. There is a rotating schedule among the agents. Is there a way to schedule this in advance?
Visualizza commento · Data ultimo post: 20 giu 2022 · Jessica Fleming
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