Sofia Koivuniemi

This is a very important  & essential feature for content management and should be prioritized in your development roadmap for Guide.

+1 for this & everything Christina mentioned. For auditing reasons we need to see when articles have been verified and who did it. Not sure why this is not captured at all in the history of guide? 

Hi,

This initial request has been done almost 6 years ago. Since you already have the article template possibility in the Knowledge Capture app, implementing this in Guide should be a small task for a developer to do.

Having the template available in guide would help our content creators save time, by not having to copy paste article structures from other articles. It would also help us in ensuring a better level of quality assurance.  

I would also be interested in seeing a roadmap for Zendesk Guide, as it was requested in other threads here, but never given to requestors. Does a roadmap for this part of your product even exist, if you are unable to provide the documentation to your customers? Katarzyna Karpinska

Any updates to this? Katarzyna Karpinska We need agents to be able to update attachments and the lack of this possibility is causing extra work for everyone in our organization. 

Any updates on this? Would also need to receive a notification for unpublished articles. 

I'd also be interested in getting notifications from published articles to Slack or Teams, so everyone in our support team is aware of new articles. 

Any updates on this? Would be useful for us as well as we have a huge internal knowledge base, so all agents are aware of new or updated content.