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Rustam Samadzade's Avatar

Rustam Samadzade

Data ingresso 16 ott 2021

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Ultima attività 27 dic 2023

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Ultima attività di Rustam Samadzade

Rustam Samadzade ha commentato,

Commento nella community Q&A - AI and automation

Hi @.... When clicked the "Preview match for the conditions above" button it returned to me "No matching tickets found". http://joxi.ru/BA0YooEUvoJZPr - I click to "Submit as solved" button to solve the ticket.

Visualizza commento · Data ultimo post: 12 ago 2021 · Rustam Samadzade

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Rustam Samadzade ha commentato,

Commento nella community Q&A - AI and automation

Hi @.... It still does not work - http://joxi.ru/D2PnLL9tBv0gZr. Is it because of email's body?

Visualizza commento · Data ultimo post: 12 ago 2021 · Rustam Samadzade

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Rustam Samadzade ha commentato,

Commento nella community Q&A - AI and automation

I thought that the tags were the 2nd option. I will try it. Thanks.

Visualizza commento · Data ultimo post: 10 ago 2021 · Rustam Samadzade

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Rustam Samadzade ha commentato,

Commento nella community Q&A - AI and automation

Hi @...! I could not change the condition.

Visualizza commento · Data ultimo post: 10 ago 2021 · Rustam Samadzade

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Rustam Samadzade ha creato un post,

Post Q&A - AI and automation

Hi there. I added automation to get feedback from the customers whose ticket is solved and the Hours since solved is 24. Unfortunately, automation has not sent any emails to the customers. The email is:

Give" rel="nofollow noreferrer">https://airtable.com/shr1EMO8P0uuZpKhB?prefill_Email={{ticket.requester.email}}&prefill_Full+Name={{ticket.requester.name}}">Give Feedback

Could you please help me to solve this issue?

Data ultimo post: 10 ago 2021 · Rustam Samadzade

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