Michelle Gottardi

We are getting an extremely high volume of spam tickets to the point it is overwhelming for our support team. What does Zendesk provide (other than having customer create a Zendesk end user account - which we are not going to have our gazillion customers do) to prevent spam from coming into through the web form. We can not use blocklist and domains vary from our customers.

Please advise as I am trying to get this spam situation under control as soon as possible.

Thank you for your assistance.

I wanted to add. Very interested if you are potentially looking into launching a talk bot feature for after hours or for companies who would like a talk bot.

There should be more features within Zendesk to organize White-labeling CS. Especially for companies who are growing and would like to stick to Zendesk rather than find a different service that provides these features.

Organizing better tickets per brand in a way that is easier for agents to distinguish to avoid confusion for different brands/companies providing support to. 

Additionally, macros should be able to be organized per brand again to avoid confusion.

I would love to see more White-labeling features.

Also, sending outgoing sms as "sms" is a suppose feature yet sms tickets cannot be created. 

Providing specific permissions to agents within the admin center but not needing them to be a full admin.

I would also love more managing tools for managers managing agents. 

Hi, Yes I would like a screenshot of the trigger as well. As I am also trying to add satisfaction survey to Zendesk Talk.