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Jonathan K

Data ingresso 18 feb 2022

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Ultima attività 28 ago 2022

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Jonathan K ha commentato,

CommentoSetting up Agent Workspace

I really wish I could turn that Agent Workspace off. There are just so many elements that take away useful space on my small screen, it makes it uncomfortable to work with Zendesk.

Visualizza commento · Data ultimo post: 25 ago 2022 · Jonathan K

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Jonathan K ha commentato,

CommentoTriggers and automations

HI everyone.

There doesn't appear to be information about this in the knowledgebase but is this possible to send private notes (or comments if you will) via Email? For instance when we forward or send an email to our support@[subdomain].com, it comes to Zendesk and has the email as a public note, instead we want to have it as an internal note. Can you edit the message in email somehow so Zendesk creates it as an internal note automatically? 

Thank you in advance.

Visualizza commento · Data ultimo post: 23 feb 2022 · Jonathan K

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Jonathan K ha commentato,

CommentoSlack integration

Hi Zendesk team. 

I wonder if there is a way to activate the notifications about certain tickets for only certain channels in Slack? Ie. We use a ticket field called, say, Billing inquiries and we want Zendesk to send the notifications about tickets with that category to the channel in Slack called the Billing team. Is it possible to set that? I have checked our Zendesk account and it appears like there could be something useful under Triggers but I could not figure that out.

Looking forward to hearing from you. 

Visualizza commento · Data ultimo post: 18 feb 2022 · Jonathan K

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