Monica Sandler

David B. (L2) Any chance you can show us some screen shots? Now that you have gone down the rabbit hole, there is no turning back right? THAT is another needle in my thigh in this whole thing. No beta testers, no live pilot group, but also NO TURNING BACK, no choice. Guess what, my CEO owns our company and we will make our own choices and potentially take our dollars elsewhere, as others have said. 

I would love to know what population they used to test this new interface. Who expressed the love for upside-down thread response?  Why on earth would they not give users a OPTION on the direction of response feed? Even MS gives you options on how you want to read your email and for those of us on Mac, we get to CHOOSE if we want to upgrade to the new OLK for Mac. We are not being forced into it.  I'm going to get my team involved. We may be looking for a new tool.

I agree with Dan and Amund. The folks I support are OUTSIDE of my company. I do not need to "chat" with them. As it is, MIMECAST - the spam blocker of choice in the legal sphere - typically blocks our emails from ZenDesk and we have to call our users and remind them repeatedly to check their spam folders for our responses and mark us as a safe sender. I would see that as a more critical item to address than literally turning our worlds upside down. Partner with MIMECAST, provide whatever certificates are required so response is seamless and not delayed.

Doesn't look like it Dan. :(