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Greg

Data ingresso 20 lug 2022

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Ultima attività 15 mag 2024

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Greg ha commentato,

Commento nella community Feedback - Ticketing system (Support)

No way we'll upgrade to Enterprise just for that.  One more annoyance like this and we'll just go somewhere else. There are other products on the market.

Visualizza commento · Data ultimo post: 08 feb 2024 · Greg

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Greg ha commentato,

Commento nella community Feedback - Ticketing system (Support)

Matt,

we are in the same boat. Zendesk is clearly showing that they don't care.

Visualizza commento · Data ultimo post: 08 feb 2024 · Greg

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CommentoTicket customization

Amisha Sharma

Zendesk clearly showed that you/they don't care. I think nobody here understands what you are doing and where you are heading. 

Visualizza commento · Data ultimo post: 17 ott 2023 · Greg

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Greg ha commentato,

Commento nella community Feedback - Ticketing system (Support)

Zendesk is showing so much that they don't care. It's almost 3 years now.

Visualizza commento · Data ultimo post: 13 lug 2023 · Greg

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Greg ha commentato,

Commento nella community Feedback - Ticketing system (Support)

Linked comment from Amisha Sharma - this is such a BS answer.

They forced something, and if they will make a change in a year nobody will care anymore. Some will get used to that, some will move somewhere else. Also they are saying you can opt out - but somehow for us (end last year) it was not possible.

Visualizza commento · Data ultimo post: 28 mar 2023 · Greg

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Greg ha commentato,

Commento nella community Feedback - Ticketing system (Support)

I've sent a complaint about it, and have not received any helpful answer - just few form texts saying how great new system is.

And contacting Zendesk support is a mess - it feels like they are making it more complicated to stop people to contacting them. I hate "You can reach us in your messaging widget if you still need help"

Looks like it's time to look around at another products

Visualizza commento · Data ultimo post: 19 ago 2022 · Greg

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Greg ha commentato,

Commento nella community Feedback - Ticketing system (Support)

Sari Siekkinen

got an e-mail from Zendesk saying "your Zendesk account will be automatically upgraded to Agent Workspace, our primary support user interface, starting mid-August 2022" - so my understanding is that we'll not be able to turn it off at that point

Visualizza commento · Data ultimo post: 20 lug 2022 · Greg

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Greg ha commentato,

Commento nella community Feedback - Ticketing system (Support)

@...

any updates here? We're forced by Zendesk to switch to Agent Workspace (mid August automatic switch) - and sorting change is very annoying. 

Visualizza commento · Data ultimo post: 20 lug 2022 · Greg

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