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Donna Haddigan

Data ingresso 25 ago 2023

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Ultima attività 13 feb 2025

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Donna Haddigan ha commentato,

CommentoZendesk messaging

We need to be able to:

 

1) Include placeholders in messages sent via messaging trigger, and 

2) Automatically send a message to end users that haven't responded to the agent's message after 5 minutes have passed, then send another message and auto-solve the convo if there are no further end user replies after another 5 min. 

Visualizza commento · Data ultimo post: 04 feb 2025 · Donna Haddigan

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Donna Haddigan ha commentato,

Commento nella community Discussion - Tips and best practices from the community

I'd love to see this as a feature well - 

"… we would like to present a button for the requester to inform us IF the request can be marked solved, now that they received all necessary instructions via the auto-response. ONLY if the requester clicks on the button "YES my issue is resolved" we want the ticket to go into solved status."

Visualizza commento · Data ultimo post: 11 nov 2024 · Donna Haddigan

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Donna Haddigan ha commentato,

Commento nella community Feedback - Admin Center

Agree with all of the above - We'd like to make bot performance a KPI for our content team, since they manage the info the bot pulls from; but they cannot access the bot to make the appropriate adjustments (ie. business changes that affect intents, etc.). We need to be able to add AI Bots as an option within setting up custom roles.

Visualizza commento · Data ultimo post: 21 ott 2024 · Donna Haddigan

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Donna Haddigan ha commentato,

CommentoRouting

Can we introduce the capability to route multiple new or open+unassigned tickets from the same end user to the same agent vs. sending these to multiple? This would save us from some double work + giving conflicting resolutions. 

Visualizza commento · Data ultima modifica: 24 apr 2024 · Donna Haddigan

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