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Enrique

Data ingresso 11 ott 2024

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Ultima attività 07 gen 2025

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Enrique ha commentato,

CommentoTicket automation and collaboration

Hello,

 

I am setting this up in our account but it doesn´t seem to work properly.  The AI is simply reading whether the customer is saying the “magic” word indicated in the custom field, but not really paying attention to the context or anything. 

 

Can anyone review this with me? thank you! 

Visualizza commento · Data ultimo post: 07 gen 2025 · Enrique

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Enrique ha commentato,

CommentoTicket management

Hello,

 

This is impacting severely our day by day. Our agents can´t be clicking all day long so this is totally inefficient. We need please to roll this back. 

 

How can we do it? thank you. 

Visualizza commento · Data ultimo post: 11 ott 2024 · Enrique

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