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John Jarvie

Data ingresso 24 feb 2023

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Ultima attività 08 gen 2025

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John Jarvie ha commentato,

CommentoUsing themes and customizing your Help Center

Hello, 

During the initial migration to Zendesk, embedded code from the previous HC provider was included in the articles.  It doesn't impact the functionality, but I would like to avoid future problems.  Is there a way of searching for and stripping all of that code automatically?  It is a long manual process because I have to get into the code of each article individually.

Visualizza commento · Data ultimo post: 08 gen 2025 · John Jarvie

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John Jarvie ha commentato,

Commento nella community Feedback - Help Center (Guide)

Adding my vote.  After problems with an import, I have multiple articles written in different languages but classified as US English.  It would be great to be able to quickly sort them into their proper languages without copying and pasting into new articles and deleting the old ones.  Particularly since images are often lost when you copy and paste. 

Visualizza commento · Data ultimo post: 22 mar 2023 · John Jarvie

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John Jarvie ha creato un post,

Post Feedback - Help Center (Guide)

As an organization, we use Smartling to translate our product and Guide articles into multiple languages.  To estimate the cost of this work, it is necessary to have an accurate word count for the articles in Guide.  Would it be possible to generate a word count either as a metric for Zendesk explore (total number of words written per language) or as a count in the Article Settings?  Or both!?

Data ultimo post: 24 feb 2023 · John Jarvie

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