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Max Hunter

Data ingresso 19 ott 2022

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Ultima attività 06 giu 2024

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Max Hunter ha commentato,

CommentoCreating dashboards

Running into a situation where a few admins have Cloned the default support dashboard and now my reports are cluttered with multiple reports of the same name. Trying to find the report I want to add drill down options too is becoming quite a large headache when I am staring at 5 reports all with the same name. And when I view the reports if I am not shared the dashboard I have no way to know what dashboard they are assigned to, so I have no way to rename the report to make it easier to identify.

I would like to make a suggestion that when cloning a default dashboard that it adds the name of the new cloned dashboard to the end of the report name to make it easier to identify without having to have the Admin go in and manually rename each report.

Also would be nice if there was a Role permission that would let me as the Zendesk admin see what dashboards each report is associated with even if I am not shared that report so I can help maintain the list of reports and stop it from being cluttered with large amounts of duplicate named reports.

thanks,

Visualizza commento · Data ultimo post: 21 mar 2023 · Max Hunter

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Max Hunter ha commentato,

CommentoCustomizing reports

Do the default dashboards have the ability to have drill down enabled in the reports? Or will I need to Clone the default dashboard and enable to drill down option on each report i want to be able to drill down?

Visualizza commento · Data ultimo post: 21 mar 2023 · Max Hunter

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Max Hunter ha commentato,

CommentoTicket customization

Is there a way to create custom ticket statuses that would only be visible for certain groups or forms? I could see the list of statuses to choose from becoming quite large as custom statuses are created for different scenarios/forms.

Visualizza commento · Data ultimo post: 25 gen 2023 · Max Hunter

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Max Hunter ha commentato,

CommentoRouting

Hello,

I am interested in using the omnichannel routing feature for capacity and agent status, but we have no intention to use messaging/talk in our agent workspace. I currently use the Classic Web widget to suggest help articles, but I don't want it to create chats for my agents to answer. If I turn on Messaging so I can use the Routing Feature, will I have to allow the web widget to create conversations that my agents have to action, or can I continue to use the Web Widget as we are currently?

 

thanks,

Visualizza commento · Data ultimo post: 19 ott 2022 · Max Hunter

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