Ramadan Elsayed

Yes, it worked. Thanks alot.

Hello All,

I have embedded a decision tree in a zendesk article, upon publication, it does not appear.

Am i doing something wrong?

I booked the calendar.

Thanks Peter,

I tested it, it works great. i want to state some feedback points here:

• Acknowledging messages need to have " I read and acknowledge that" button, better than an X button.
• we need an export feature as we have more than 200 employee, and we need to know who didn't acknowledge the broadcast. Checking each name is going to be complicated.
• it would be great to add a feature to prevent the agent from handling tickets or log in in before acknowledging critical messages.

I want to make sure that the application has the following:

• The fact that it is mandatory for the agents to acknowledge the message they receive.
• The ability to report who did and who didn't. this is the deal maker TBH.

Are those features in your application?

As a dynamice contact centre, we receive updates almost daily. and we need to ensure that our employees know and acknowledge those updates, and for us to know who did and who didn't.

I'm looking for a communication that has those requirements.

The notification app has really bad reviews and i don't trust even trying it.

Have a Question

we have two Zendesk accounts for two different countries, one of them has a stack of articles.

want to copy them to the other account, is that possible?

very good workaround, however, such simple photo format feature should be added to the article design tools.

hello All,

im looking to put an image on an article to be wrapped around the text or next to it like the photo.

but there is no option for that.