Ricerche recenti

Nessuna ricerca recente

Michael Thomas's Avatar

Michael Thomas

Data ingresso 23 mag 2022

·

Ultima attività 24 giu 2022

Seguiti

0

Follower

0

Attività totali

20

Voti

2

Abbonamenti

5

PANORAMICA ATTIVITÀ

Ultima attività di Michael Thomas

Michael Thomas ha commentato,

CommentoMore integrations
Product guides

Any update when there will be able to export the logs? Right now viewing the logs there a browser integration issue where you need to close the side bar to continue scrolling down.

Visualizza commento · Data ultimo post: 24 giu 2022 · Michael Thomas

0

Follower

0

Voti

0

Commenti

Michael Thomas ha commentato,

Commento nella community Developer - Zendesk Apps Framework (ZAF)
Community

Thanks for the code, but this will not work in my case, as I want to warn them before the submit, so as they add new CC I want do my check, so that why i was listening to the ticket.collaborators.changed, I might know the reason why organization array is empty, I just have to do a few test.

Visualizza commento · Data ultimo post: 21 giu 2022 · Michael Thomas

0

Follower

0

Voti

0

Commenti

Michael Thomas ha commentato,

Commento nella community Developer - Zendesk Apps Framework (ZAF)
Community

Hi Greg,

Reason why I want to listen to the event listener, is I want to warn the user before they save the ticket, that they're about to send a message to someone who is not in the requestors organization. So using the method instead will be after the fact which is to late.


Here is my github path for project https://github.com/mthomas-github/zd_cc_app

Visualizza commento · Data ultimo post: 20 giu 2022 · Michael Thomas

0

Follower

0

Voti

0

Commenti

Michael Thomas ha commentato,

Commento nella community Developer - Zendesk Apps Framework (ZAF)
Community
const CORE_ENDPOINTS = {
ticketcollaboratorschanged: 'ticket.collaborators.changed',
ticketrequestororganizations: 'ticket.requester.organizations',
organizationmemberships: 'organization_memberships'
}

Visualizza commento · Data ultimo post: 17 giu 2022 · Michael Thomas

0

Follower

0

Voti

0

Commenti

Michael Thomas ha commentato,

Commento nella community Developer - Zendesk Apps Framework (ZAF)
Community
async _handleCollaboratorsChanged(data) {
const ticketRequestOrganizations = (await this._client.get(CORE_ENDPOINTS.ticketrequestororganizations))[CORE_ENDPOINTS.ticketrequestororganizations];
const collaboratorsOrganizations = (await this._getCollaboratorsOrganizations(data));
console.log(collaboratorsOrganizations);
}
 
async _getCollaboratorsOrganizations(collaborators) {
const collaboratorsOrganizations = [];
var coll = new Promise((reslove, reject) => {
collaborators.forEach(async collaborator => {
const collaboratorOrganizations = (await this._client
.request(API_ENDPOINTS.organization_members + collaborator.id + '/organization_memberships.json')
.catch(this._handleError.bind(this)))[CORE_ENDPOINTS.organizationmemberships]
Promise.all(collaboratorOrganizations).then(x => {
console.log(x);
});
if (collaboratorOrganizations.length != 0) {
if (collaboratorOrganizations.length > 1) {
collaboratorOrganizations.forEach(organization => {
collaboratorsOrganizations.push({
organization_id: organization.organization_id,
organizattion_name: organization.organization_name,
})
})
} else {
collaboratorsOrganizations.push({
organization_id: collaboratorOrganizations[0].organization_id,
organizattion_name: collaboratorOrganizations[0].organization_name,
});
}
} else {
console.log('Did Not Get Collaborator Organizations');
}
});
reslove(collaboratorsOrganizations);
});

coll.then((value) => {
return value;
})
}

Visualizza commento · Data ultimo post: 17 giu 2022 · Michael Thomas

0

Follower

0

Voti

0

Commenti

Michael Thomas ha creato un post,

Post Developer - Zendesk Apps Framework (ZAF)
Listening to 'ticket.collaborators.changed'

Hello

I've issue I have created an app using ZCLI, and I listening to 'ticket.collaborators.changed' and what I notice is Organization array is empty every time even time a collaborator is added, I just want to know if this known issue or will not return the organization in the array.

Data ultimo post: 17 giu 2022 · Michael Thomas

0

Follower

2

Voti

10

Commenti

Michael Thomas ha creato un post,

Post Developer - Zendesk Apps Framework (ZAF)
JQ ZIS Intetrgration Match

Hello

 I have developed a ZIS Integration and looking to use a Config setting within the jq Match(), I was wondering if it was possible to use a value from my Config that is the search pattern?

 

Data ultimo post: 13 giu 2022 · Michael Thomas

0

Follower

1

Voto

0

Commenti

Michael Thomas ha commentato,

Commento nella community Developer - Zendesk Apps Framework (ZAF)
Community

Hi Eric,

I'm looking away to filter the tickets that are returned based on a certain tag, so instead of showing a use all tickets I only with show them ticket with "x tag" is this possible? 

Visualizza commento · Data ultimo post: 31 mag 2022 · Michael Thomas

0

Follower

0

Voti

0

Commenti

Michael Thomas ha creato un post,

Post Developer - Zendesk Apps Framework (ZAF)
Return back my own list of tickets to view

With a custom app is possible to intercept the open ticket view and return my own ticket based on a tag and custom role?

Data ultimo post: 26 mag 2022 · Michael Thomas

0

Follower

2

Voti

2

Commenti

Michael Thomas ha commentato,

Commento nella community Developer - Zendesk Apps Framework (ZAF)
Community

I just created a user with a custom Role, he currently has 1 person in his organization when I search for a user not in his Org on CC's its returned.

 

Visualizza commento · Data ultimo post: 24 mag 2022 · Michael Thomas

0

Follower

0

Voti

0

Commenti