Ricerche recenti
Nessuna ricerca recente

Daniela Healy
Data ingresso 08 giu 2022
·
Ultima attività 23 ago 2022
Seguiti
0
Follower
1
Attività totali
8
Voto
1
Abbonamenti
2
PANORAMICA ATTIVITÀ
BADGE
ARTICOLI
POST
COMMENTI NELLA COMMUNITY
COMMENTI AGLI ARTICOLI
PANORAMICA ATTIVITÀ
Ultima attività di Daniela Healy
Daniela Healy ha commentato,
Is it possible to create different rules that target different brands? (We don't want agent cross over between the tickets we route)
Visualizza commento · Data ultimo post: 23 ago 2022 · Daniela Healy
0
Follower
3
Voti
0
Commenti
Daniela Healy ha commentato,
Not really, I want it to be grouped for the Customer. We are testing on the customer side, and it looks like one continuous conversation. (That screenshot is from my view as a zendesk customer when I asked for help, so I would like our customers to have the same view).
Visualizza commento · Data ultimo post: 19 giu 2022 · Daniela Healy
0
Follower
0
Voti
0
Commenti
Daniela Healy ha creato un post,
We are setting up Messaging in one of our brands, and we want it to show the past conversations between the end-user and our support like they are seen below (Taken out of my own Chats with Zendesk Support). As of now, they just show on the Client's end as one continuous conversation.
What setting are we missing in order to get it set up?
Data ultimo post: 15 giu 2022 · Daniela Healy
0
Follower
4
Voti
3
Commenti
Daniela Healy ha commentato,
Thank you so much, I thought that was it, but I wasn't sure.
Visualizza commento · Data ultimo post: 09 giu 2022 · Daniela Healy
0
Follower
0
Voti
0
Commenti
Daniela Healy ha creato un post,
I am working with my team, and I hit a bit of a wall here: In regards to this article: https://developer.zendesk.com/documentation/zendesk-web-widget-sdks/sdks/web/enabling_auth_visitors/?_ga=2.251889673.1601553504.1654182773-287442560.1607637413#creating-a-jwt-token
We're good until we hit the "Generating JWT token"
It says we need
- alg: (required)
- typ: (required)
- kid: (required)
"kid" Is not the Secret Key, but where would we get that one?
Data ultimo post: 08 giu 2022 · Daniela Healy
0
Follower
2
Voti
3
Commenti