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RyanMichael Hirst

Data ingresso 16 ott 2021

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Ultima attività 27 dic 2023

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RyanMichael Hirst ha creato un post,

Post Developer - Zendesk Apps Framework (ZAF)
Web Widget (Classic) does not work

We have an app on zendesk that renders the web widget with the following code



This used to work but is not failing on all 200 instances that we have the app installed on.


We have tried reverting our help center theme back to the default theme but that is not the issue. We are able to render the web widget fine on other websites. But within the context of an app installed on a zendesk website the widget does not load. (i.e. https://indigovstaging.zendesk.com)


How should we proceed to debug this? We h


 


Data ultimo post: 03 dic 2021 · RyanMichael Hirst
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RyanMichael Hirst ha commentato, 
Commento nella community  Developer - Zendesk SDKs
Community
Sweet! Thanks a lot Eric really appreciate it
Visualizza commento · Data ultimo post: 15 lug 2021 · RyanMichael Hirst
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RyanMichael Hirst ha commentato, 
Commento nella community  Developer - Zendesk SDKs
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Hey Jeff so I just verified that this method works within the context I am getting the error from


window.client.set('ticket.assignee', { groupId: xxx, userId: xxx });


I am trying to call


window.client.set('comment.text'. '');


from an app that is in the ticket_editor location. That's where the method should work right?
Visualizza commento · Data ultimo post: 13 lug 2021 · RyanMichael Hirst
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RyanMichael Hirst ha commentato, 
Commento nella community  Developer - Zendesk SDKs
Community
1. I can replicate on firefox and Chrome. 


2. The comment exists in the dom node on dev tools under the "zendesk-editor--rich-text-comment" div.


3. I don't see a clear button under the "Internal Note" section on the ticket view page. Where is that?


 


I am pretty sure there is a bug with the comment.text setter. All the other client setters / functions work for me.
Visualizza commento · Data ultimo post: 13 lug 2021 · RyanMichael Hirst
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RyanMichael Hirst ha commentato, 
Commento nella community  Developer - Zendesk SDKs
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Yeah we have the same src in our script tag


Visualizza commento · Data ultimo post: 12 lug 2021 · RyanMichael Hirst
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RyanMichael Hirst ha creato un post, 
Post  Developer - Zendesk SDKs
Client.set('comment.text') method does not work
I am using the ZAF client on a number of environments and have been trying to debug why this particular method window.client.set('comment.text', '') does not work on one of them. 


It works on all others except one. Is it possible that the problem environment is running an older version of the ZAF client?
Data ultimo post: 07 lug 2021 · RyanMichael Hirst
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