Lior e

Thanks for the reply @... . Given that severity is a basic field of any ticket, instead of developing customization, would it be possible to add it to the template ticket across the board?  That should also be much lighter work. 

@...

We have enabled the integration of tickets into Slack Connect channels with clients. 

Generally, in our ticketing system, we make the severity menu obligatory for anyone to submit a ticket. But the ticket that pops up within Slack channels does not include that field. Is there a way to customise the ticket form to include it? 

Thanks in advance.