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Andrew Thomas

Data ingresso 18 feb 2022

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Ultima attività 18 feb 2022

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CommentoTicket management

Our agents have noticed that recently the option to mass delete suspended tickets has been greyed out in the view. They were able to delete up to about 2 weeks ago, and now can't.

I have an admin licence and have the ability to mass delete but the agents do not.

Please can you advise if there has been a recent change to affect this, there is nothing above that indicates an agent can't mass delete. Thanks

Visualizza commento · Data ultimo post: 18 feb 2022 · Andrew Thomas

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