Carter Helm

I agree we would like the ability to put the call back into queue, if an agent hits decline or is missed. We start our day in shifts where one person is working in the morning before everyone and one person is working at the end. It's not so constant we need another person on the phones that late but it is enough that customers get angry.

I'm shocked it doesn't have this feature, please add it even the small build up company I worked with before had this option.