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MatchMasters

Data ingresso 01 feb 2022

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Ultima attività 25 giu 2024

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MatchMasters ha commentato,

CommentoFormatting and customizing your email

Is there a place where we can see the differences? 

I don't understand what this change does. 

Visualizza commento · Data ultimo post: 02 ago 2022 · MatchMasters

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MatchMasters ha commentato,

CommentoTicket customization

Hey Dane

 

We have created custom fields such as User ID, Log, Build etc, that we need to have on our ticket for the agents. However we don't want those fields to be shown to the end-user or at least make them non editable. 

When choosing one of the options other than Editable for end-users, those fields will come up empty in the zendesk ticket. 

Visualizza commento · Data ultimo post: 01 feb 2022 · MatchMasters

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MatchMasters ha commentato,

CommentoTicket customization

Hello there,

 

When I pick read only for end users, or agent only on a specific field, it disappears entirely from the form and also showing up empty on Zendesk. 

 

Visualizza commento · Data ultimo post: 01 feb 2022 · MatchMasters

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