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Tendai Rioga
Data ingresso 08 mar 2022
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Ultima attività 20 feb 2024
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Ultima attività di Tendai Rioga
Tendai Rioga ha creato un post,
We are using the Chatbot to deflect simple questions that agents tend to ask such as FAQ and reset instructions but if a issue is ever more we have set it to transfer to agent but when that is done all fields ( default and custom) they all populate one by one is there a way when that happens we just show all fields to be filled in ?
Data ultimo post: 31 ott 2023 · Tendai Rioga
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Tendai Rioga ha commentato,
This would be very beneficial.
Visualizza commento · Data ultimo post: 08 mag 2023 · Tendai Rioga
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Tendai Rioga ha creato un post,
Is there a way for the Zendesk Answer bot to track free text that is submitted when a issue is not resolved ?
Data ultimo post: 05 gen 2023 · Tendai Rioga
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Tendai Rioga ha commentato,
This seems to still not be working on my end could l get a more detailed way to set this up?
Visualizza commento · Data ultimo post: 18 ott 2022 · Tendai Rioga
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Tendai Rioga ha commentato,
Could l be provided with a formula that we can get timestamps on tickets when they are escalated from team to team when a ticket is handed off as well as the time an agent would have held the ticket?
Visualizza commento · Data ultimo post: 09 set 2022 · Tendai Rioga
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Tendai Rioga ha commentato,
Is there a way to create a report that can get timestamps on tickets when they are escalated from team to team ?
Visualizza commento · Data ultima modifica: 09 set 2022 · Tendai Rioga
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Tendai Rioga ha commentato,
Are tags created via webhook as well?
Visualizza commento · Data ultimo post: 12 ago 2022 · Tendai Rioga
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Tendai Rioga ha commentato,
I would like to be able to add an optional field where they can enter the link to my form for customers to add. Is there a way to do this?
Visualizza commento · Data ultimo post: 04 ago 2022 · Tendai Rioga
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Tendai Rioga ha commentato,
In Zendesk Professional Suite Plan there is a total of 100 agents 100 light agents and then 100 contributors seats?
Visualizza commento · Data ultimo post: 27 giu 2022 · Tendai Rioga
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