Ricerche recenti


Nessuna ricerca recente

Edwards, Taylor's Avatar

Edwards, Taylor

Data ingresso 11 nov 2021

·

Ultima attività 05 gen 2022

Seguiti

0

Follower

0

Attività totali

4

Voti

0

Abbonamento

1

PANORAMICA ATTIVITÀ

Ultima attività di Edwards, Taylor

Edwards, Taylor ha commentato,

CommentoBuilding reports

Gotcha. 

The D_Count(Assignees) seems to work for me with Assignee Email on rows, filtering to Assignee Role = Agent.  It lists a 1 for those still active, and a 0 for those who are no longer with the company.  Of course that doesn't get me all the way to where I want to go, so I've got to filter out agents that have a license in our instance that are in a different section of the company.


Hopefully they fix the Agent formula soon.

Visualizza commento · Data ultima modifica: 05 gen 2022 · Edwards, Taylor

0

Follower

0

Voti

0

Commenti


Edwards, Taylor ha commentato,

CommentoBuilding reports

CJ,

What may work for you is a D_COUNT of Assignee as a metric with Assignee Name or Assignee Email in the rows section.  And then filter that on Assignee Role = Agent.

Visualizza commento · Data ultimo post: 04 gen 2022 · Edwards, Taylor

0

Follower

0

Voti

0

Commenti


Edwards, Taylor ha commentato,

CommentoBuilding reports

Could you please update this article with the following metrics:


Number of New Tickets

  1. This month vs. last month (MTD vs. LMTD)
  2. This month vs. same month last year (MTD vs. LYMTD)

Number of Solved Tickets

  1. This month vs. last month (MTD vs. LMTD)
  2. This month vs. same month last year (MTD vs. LYMTD)

Created Tickets vs. Solved Tickets variance on:

  • all the normal date ranges: a single date, last week, last month, etc.

Visualizza commento · Data ultimo post: 11 nov 2021 · Edwards, Taylor

0

Follower

1

Voto

0

Commenti