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Sylvia King
Data ingresso 03 mar 2022
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Ultima attività 28 apr 2022
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Sylvia King ha commentato,
Commenting here to add that the Fall-back limitations for ticket updates by a user in an hour rule has consistently been a pain for our company. As we grow, we have customers and suppliers that will often send over 40 emails in the span of an hour (Fedex.com notifications, for example). We spend many man-hours recovering these suspended tickets and it often results in delayed information, which impacts our customers' experience. I really hope there is a fix in the pipeline that allows us to "whitelist" certain domains that can be excluded from this email loop rule.
Visualizza commento · Data ultimo post: 23 mar 2022 · Sylvia King
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