Danielle

Does anyone have recommended apps for grammar/spell checks? We have tried the Grammarly browser extension in the past, but it interferes with macro application.  

+ 1, this is an essential feature for admin management of explore. 

Hi all! 

Looking for an automated solution for removing employees. We often have general support agents terminated in our instance, and it is cumbersome to go through each agent to reassign unresolved tickets. If you have any trigger/automation recommendations that would be great.

Hi! It would need to be assigning tickets to a specific group. For ticket closures, we have used a shell script in the past to do so based on ticket ID. Thanks!

Hi community! 

I am looking to see if anyone has created an API script to bulk update ticket groups via ticket ID? (about 30k)

We have recently reorganized our instance, and there is a particular set of tickets that cannot be automated because they are internal requests. (Meaning an internal requester has submitted multiple tickets, and these may not all be categorized the same way). 

We have cross referenced these requests with our custom internal support tool to determine which tickets should go where, but I am struggling with how I can move them efficiently. Any ideas, even outside of API would be appreciated.

PLEASE add this! I spend hours of my day in the "Tickets must meet all of these conditions to appear in the view" excluding groups, and other form options if I merely want to have only A+B show in the view or apply to the trigger. It makes it extremely unorganized and easy to make mistakes especially as your groups/fields grow. 

I would like to attempt to create a second field on our end user facing ticket form to have end users confirm their email address. We have many end users who input an incorrect email address, and having a second field that could halt the user from submitting a ticket until the two fields match would be great. I have not yet found a solution to this in the native Zendesk environment, but it would save our agents a lot of time. 

Hi Community!

I am wondering if anyone has any ideas or thoughts on measuring the effectiveness of macros. We use them for standardized responses right now, and I want to find a way to identify those that need improvement. Any suggestions or ideas would be appreciated!!

Thanks!

@... Thank you so much for the response! This was very helpful. I have a particularly large data set, so it took some filtering to render results, but I was able to recreate!

Cheers!

I am looking to build a report that places end users into bracket percentages. Ideally, this would group end users into categories like so if they have more than one ticket open: