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Markus Schulz
Data ingresso 24 mag 2022
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Ultima attività 14 giu 2024
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Markus Schulz ha commentato,
Also from our point of view this is an important feature especially for B2B (e.g., to display the organization name).
Please implement this feature!
Visualizza commento · Data ultimo post: 14 giu 2024 · Markus Schulz
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Markus Schulz ha commentato,
Dear Marino,
Currently we are using an app called 'Download all attachments'. You can find it in the market place. It works quite fine for us.
BR,
Markus
Visualizza commento · Data ultima modifica: 11 feb 2024 · Markus Schulz
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Markus Schulz ha commentato,
Hi Scott,
The most important types are: PDF, DOC(X), XLS(X), PPT(X), TXT, and CSV.
BR,
Markus
Visualizza commento · Data ultimo post: 09 ago 2023 · Markus Schulz
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Markus Schulz ha commentato,
This is a particularly important function because these days everyone who deals with customers automatically receives files (especially photos) from them. From my point of view, it's necessary to have the possibility to download all attachments at once. Even if it is packed into a zip file.
If zendesk wants to be a professional tool for dealing with customer requests and claims this function is a must!
Visualizza commento · Data ultimo post: 22 mag 2023 · Markus Schulz
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Markus Schulz ha commentato,
No, we created a 'blank' macro without using the standard signature and we have implemented simplified signature in this macro. I have to mention that we use the side conversation email for internal and vendor communication only. In these cases a simplified signature is enough.
BR,
Markus
Visualizza commento · Data ultimo post: 18 gen 2023 · Markus Schulz
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Markus Schulz ha commentato,
Dear Jorn,
We have the same issue, but we have created a work around: We have established a macro which creates a blank side conversation email with a signature and some dynamic fields (name, phone no., email, ...).
Maybe it helps but of course zendesk has to provide this function in the near future.
BR,
Markus
Visualizza commento · Data ultimo post: 18 gen 2023 · Markus Schulz
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Markus Schulz ha commentato,
My Agents have the same issue. Sometimes we have customers with quite long company names and this causes to the fact that in some cases Important information is not immediately apparent. This is really annoying when you have to work quickly.
Please implement such a feature based on percentage values in relation to the screen width and allow the Agent to manupulate the width of the column in the view itself.
Visualizza commento · Data ultimo post: 24 ago 2022 · Markus Schulz
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Markus Schulz ha commentato,
A 'splitting/cloning' function would be really helpful. Sometimes customers use an old email to ask another question. This reopens an old ticket which has not connection to the new question.
Visualizza commento · Data ultimo post: 20 giu 2022 · Markus Schulz
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Markus Schulz ha commentato,
This is very important for our daily work!
Visualizza commento · Data ultimo post: 19 giu 2022 · Markus Schulz
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Markus Schulz ha commentato,
Also my useres ask for this feature from time to time. Please implement it!
Visualizza commento · Data ultimo post: 19 giu 2022 · Markus Schulz
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