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Gokcem Gokce Kaplan
Data ingresso 04 dic 2021
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Ultima attività 16 set 2024
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Ultima attività di Gokcem Gokce Kaplan
Gokcem Gokce Kaplan ha creato un post,
I have an appllication running on ticket_sidebar.
I am using Zaf client ("1.0.0-beta.47")
I load and parse the ticket iinformation as follows :
function showSsoInfo() {
client.get('ticket').then(function (data) {
const requesterEmail = data['ticket'].requester.email;
const createdAt = Date.parse(data['ticket'].createdAt);
const ticketId = data['ticket'].id;
const organization = data['ticket'].organization;
if (organization !== undefined) {
const externalId = organization.externalId;
BACK_END_CALL(requesterEmail, createdAt, ticketId,organization);
} else {
BACK_END_CALL.fetchZendeskUserInfo(requesterEmail, createdAt, ticketId);
}
});
}
Since 26-08-2024 in the logs of the back end service, we have noticed that ticket creation date is coming as NaN. This issue is intermittent.
Not ticket related. For the same ticket sometimes the proper value is returned and sometimes not returned.
I couldn't reproduce the issue with v2-repl.
Zendesk help desk suggested that I put the question here.
What could be wrong?
Best Regards,
Gokcem
Data ultimo post: 13 set 2024 · Gokcem Gokce Kaplan
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Gokcem Gokce Kaplan ha commentato,
Hi,
Is there any way that I generate an api key with restricted access? I want to write an app and add private comments to tickets, with the api key from customer i would have full access to customer data. I only want to add comments.
Visualizza commento · Data ultimo post: 04 dic 2021 · Gokcem Gokce Kaplan
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