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Jorge Echevers's Avatar

Jorge Echevers

Data ingresso 04 gen 2023

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Ultima attività 10 giu 2024

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Hello All, is there a solution to run historical reports on the agent statuses?   

It would also be great to have an accurate work-effort measurement (when agents are working in a certain interaction, without duplicates, only the one that is open in front of them).  A combination of work efforts divided by active statuses would give out great productivity metrics insights.  

Visualizza commento · Data ultimo post: 28 mar 2023 · Jorge Echevers

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