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Jason S

Data ingresso 16 ott 2021

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Ultima attività 22 ott 2021

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Jason S ha commentato,

Commento nella community Feedback - Ticketing system (Support)

Hi Team. Was there any movement on this topic?

Visualizza commento · Data ultimo post: 04 ago 2021 · Jason S

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Jason S ha commentato,

CommentoMeasuring success

Hi Team


I am looking to elaborate on the CSAT survey 2 have 2 questions. On occasion, the agent managing the case will provide great service however the customers issue is surrounding the company or the policy. 

I would like to have 2 questions somewhat along the lines of:

1. Are you satisfied with the service provided by the case manager you were in contact with?

2. Are you satisfied by the outcome? OR Are you satisfied with the company?

Can anyone advise the best way to tackle this? 

Thanks

Visualizza commento · Data ultimo post: 02 giu 2021 · Jason S

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