Ricerche recenti
Nessuna ricerca recente

Mika
Data ingresso 14 feb 2022
·
Ultima attività 17 feb 2023
Seguiti
0
Follower
1
Attività totali
3
Voto
1
Abbonamento
1
PANORAMICA ATTIVITÀ
BADGE
ARTICOLI
POST
COMMENTI NELLA COMMUNITY
COMMENTI AGLI ARTICOLI
PANORAMICA ATTIVITÀ
Ultima attività di Mika
Mika ha commentato,
Hello, I just noticed a few days ago that my team is assigning manual tickets through views again after I enabled omnichannel routing. There has been no sound notification since then. I also believe I have followed all of the instructions; the trigger is active, and the tag is visible on the ticket; however, the ticket is not automatically assigned to the group I designated. I'm getting quite frustrated with this because my agent was previously quite happy with sound notifications so they could be more aware of new tickets.
Can anyone tell me what I did wrong and what I should do to get sound notifications for Instagram DMs and messaging again?
Visualizza commento · Data ultimo post: 17 feb 2023 · Mika
0
Follower
0
Voti
0
Commenti