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Matt
Data ingresso 04 nov 2022
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Ultima attività 14 nov 2022
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Matt ha commentato,
And again I ask.... anyone here have ANY positive feedback? The new system is an absolutely dumpster fire... but it seems Zendesk is more interested in their "conference table" decisions than the needs of the greater user base.
Visualizza commento · Data ultimo post: 14 nov 2022 · Matt
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Matt ha commentato,
This is absolutely trash. Please bring back the old way that this worked. The text should stay in the box, and the drop down should determine where it goes.
Visualizza commento · Data ultimo post: 14 nov 2022 · Matt
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Matt ha commentato,
It does, and is not a good answer. You've literally broken everything everyone used with your product and you're turning a blind eye to everyone's feedback that these changes are not good. Please reconsider.
Visualizza commento · Data ultimo post: 14 nov 2022 · Matt
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Matt ha commentato,
In the Agent Workspace.... exactly, it's click the user tab, edit profile details. Before it was just click the user tab and change the name.
Visualizza commento · Data ultimo post: 09 nov 2022 · Matt
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Matt ha creato un post,
I haven't seen it.
Data ultimo post: 09 nov 2022 · Matt
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Matt ha creato un post,
Does anyone do QC on the UI before rolling out new features?
The macro box is occluded by the chat icon.
Data ultimo post: 09 nov 2022 · Matt
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Matt ha creato un post,
So in the previous version of the ticket system, you'd just click on the customer name or whatever got pulled in from the e-mail system name field and change it.
Now it's a 3 step click click click process to get to the area where the name can be changed.
Why are we taking away things that weren't broken before?
Data ultimo post: 08 nov 2022 · Matt
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Matt ha commentato,
Annelies Van der Sanden - So you're saying if you open up the reply back, type something in and then change the type internal/public reply it doesn't wipe out what you typed?
Visualizza commento · Data ultimo post: 08 nov 2022 · Matt
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Matt ha creato un post,
It was pointed out to me by one of my agents that the action of the "Internal Note" vs "Public Reply" wipes out anything already typed in the box.
So, if you started to type something in the reply box and it was set to "Public Reply" and then you switch it to "Internal Note" you lose everything you typed. There's no reason for this. I should be able to change the type of reply/note without it wiping out the message that has been written.
Data ultimo post: 08 nov 2022 · Matt
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Matt ha commentato,
Lisa Kelly So let's back up a moment. If a customer is having one conversation with us via e-mail and then starts a different conversation on a different topic via SMS -- they are going to be in the same ticket? That's absolutely terrible.
Visualizza commento · Data ultimo post: 07 nov 2022 · Matt
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