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Chris Rose

Data ingresso 07 gen 2022

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Ultima attività 27 nov 2024

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Chris Rose ha commentato,

Commento nella community Feedback - Ticketing system (Support)

Zendesk - you are missing the boat here and going to lose compliance customers. There is no way to require MFA for end users and now you take the enterprise app functionality away from M365. SSO is not practical with hundreds of business customers. If this or required MFA for end users is not addressed, we'll be forced to move everything to Jira or service now as we need positive confirmation that end user is who they say they are for security reasons. Please reconsider building an enterprise app for M365 Commercial AND GCC-High. This is very common amongst vendors and Microsoft has a large market share so I don't see why this wouldn't be high in your road map. Cyber compliance isn't going anywhere, this problem will only get worse. Thanks for the consideration.

Visualizza commento · Data ultimo post: 27 nov 2024 · Chris Rose

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Chris Rose ha commentato,

Commento nella community Feedback - Ticketing system (Support)

Completely agree we really want ability to pick and choose views that force guided mode!

Visualizza commento · Data ultimo post: 10 mag 2024 · Chris Rose

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Chris Rose ha commentato,

Commento nella community Feedback - Ticketing system (Support)

We would love this capability as well to pick which views/queues are guided mode and which ones aren't. Any update on this?

Visualizza commento · Data ultimo post: 23 feb 2024 · Chris Rose

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Chris Rose ha commentato,

Commento nella community Feedback - Ticketing system (Support)

Honestly what is the point in making this optional? What user ever has voluntarily turned on security. If this can't be enforced it's a pretty pointless feature in my opinion. Please expedite central enforcement/requirement of MFA for end users.

Visualizza commento · Data ultimo post: 12 feb 2024 · Chris Rose

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Chris Rose ha commentato,

CommentoSingle sign-on

What is the maximum number of SSO configurations we can have simultaneously?

Visualizza commento · Data ultimo post: 27 giu 2023 · Chris Rose

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Chris Rose ha commentato,

Commento nella community Feedback - Ticketing system (Support)

Looking forward to it. Thanks!

Visualizza commento · Data ultimo post: 22 mar 2023 · Chris Rose

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Chris Rose ha commentato,

Commento nella community Feedback - Ticketing system (Support)

Hi Barry - Just wanted to check in if there is any updated timeline for applying skills post ticket creation (i.e. using triggers or automation). This is a huge need for us! Thanks in advance for any information you can share!

Visualizza commento · Data ultimo post: 22 mar 2023 · Chris Rose

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Chris Rose ha commentato,

Commento nella community Feedback - Ticketing system (Support)

We also need this feature as many of our clients work in compliance industries such as healthcare and government contracting. MFA is a pretty standard requirement for SaaS these days, especially ones that process, transmit and store data. Please add to roadmap!

Visualizza commento · Data ultimo post: 19 gen 2023 · Chris Rose

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Chris Rose ha commentato,

Commento nella community Feedback - Ticketing system (Support)

Any update on this and the timeline? This is a huge need. Thanks!

Visualizza commento · Data ultimo post: 14 nov 2022 · Chris Rose

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Chris Rose ha commentato,

Commento nella community Feedback - Chat and Messaging (Chat)

The links provided are for the web widget, is there anything similar for messaging since it is the newer chat option?

Visualizza commento · Data ultimo post: 30 giu 2022 · Chris Rose

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