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Patrick Bu Jonassen
Data ingresso 27 ott 2021
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Ultima attività 17 ott 2024
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Patrick Bu Jonassen ha commentato,
+1 on this. Its creating extra work and a lot of frustration for one of our customers creating tickets through API as internal notes.
Visualizza commento · Data ultimo post: 24 mag 2024 · Patrick Bu Jonassen
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Patrick Bu Jonassen ha commentato,
The change to “default internal notes on tickets with only internal notes” is an issue for one of our larger customers as well. Their tickets primarily comes in through API as internal notes, and now adds an extra two clicks for each ticket. It would be great if you can add a setting for customers to choose default public reply on tickets with only internal notes.
Patrick Bu Jonassen
Kundelab.no
Visualizza commento · Data ultima modifica: 21 mag 2024 · Patrick Bu Jonassen
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