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Tracy Clark
Data ingresso 16 nov 2022
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Ultima attività 04 dic 2024
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Ultima attività di Tracy Clark
Tracy Clark ha commentato,
good to know, thank you. you may close this comment.
Visualizza commento · Data ultimo post: 04 dic 2024 · Tracy Clark
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Tracy Clark ha commentato,
What plan do we have, I thought we had an Enterprise plan.
Visualizza commento · Data ultimo post: 03 dic 2024 · Tracy Clark
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Tracy Clark ha commentato,
We are using Zendesk Agent Workspace … Is there a way for an Admin to change an agents Chat status from Online to Invisible? Thank you!
Visualizza commento · Data ultimo post: 28 giu 2024 · Tracy Clark
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Tracy Clark ha commentato,
I don't understand how to turn on Draft Mode for my team, please put in step by step information on how to activate? Using Internal Note as you are drafting your email is safest you never know, but to not have it carry to Public Reply automatically is not efficient.
Visualizza commento · Data ultimo post: 25 giu 2024 · Tracy Clark
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Tracy Clark ha commentato,
I agree having the oldest on top is not efficient, we want to know what was last said when opening a ticket not was first said. Is their a way to change the direction of the conversation?
Visualizza commento · Data ultimo post: 25 giu 2024 · Tracy Clark
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Tracy Clark ha commentato,
I 100% agree having an option to Add CC and include an external email address would be great and save a bunch of individual forwarding time spent moving ticket to proper individual.
Visualizza commento · Data ultimo post: 16 nov 2022 · Tracy Clark
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