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Nádia H.

Data ingresso 04 gen 2023

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Ultima attività 04 gen 2023

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CommentoSetting up and using Text
Product guides

Hey there Zendesk team!

I have 2 questions:

1) Let's say we have a ticket with an email thread, is it possible to send a SMS on that same ticket thread? As we do phone calls, for instance? Or does a new ticket need to be opened?

2) Additionally, once we get a reply, would that be integrated on the same ticket? 

Thanks in advance!

Visualizza commento · Data ultimo post: 04 gen 2023 · Nádia H.

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