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Patrick Currie

Data ingresso 26 ott 2021

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Ultima attività 12 apr 2022

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Patrick Currie ha commentato,

CommentoBusiness rules

We just started covering 24/7.  We had reporting built to track calls outside of our original schedule from 8-6 so we could get a sense of after hours volume prior to launching 24/7 coverage.  We primarily use talk and SMS. 

I'd still like to measure calls between 6 PM to 8 AM and on weekends separately.  How do I get this set up?  

Visualizza commento · Data ultimo post: 12 apr 2022 · Patrick Currie

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Patrick Currie ha commentato,

Commento nella community Feedback - Ticketing system (Support)

Hi any updates on the ability to remove items from the dash or minimize the dash?  I have new team members who have voice similiar concerns as above.  

Thank you.

Visualizza commento · Data ultimo post: 22 ott 2021 · Patrick Currie

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