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Diane Bilo

Data ingresso 15 giu 2022

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Ultima attività 06 set 2023

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PANORAMICA ATTIVITÀ

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Diane Bilo ha commentato,

CommentoSetting up Agent Workspace

JJ Breen

Can you share the "Subject" of the email?  I have not received such an email for our account.

Thanks,

Diane

 

Visualizza commento · Data ultimo post: 23 mar 2023 · Diane Bilo

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Diane Bilo ha commentato,

Commento nella community Feedback - Admin Center

What is the status on getting CSV Export for Admin Center?   

This is a pain to have to get a developer to do this for me.

Visualizza commento · Data ultima modifica: 26 ago 2022 · Diane Bilo

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Diane Bilo ha commentato,

Commento nella community Feedback - Ticketing system (Support)

We are restricted. I will give the app a look.

Thanks, again!

Visualizza commento · Data ultimo post: 16 giu 2022 · Diane Bilo

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Diane Bilo ha commentato,

Commento nella community Feedback - Ticketing system (Support)

Stacy, 

I agree with you.  We are planning to update our group structure, and I was looking to deactivate the old groups (how I came across your notes).  I am now not seeing a way to change our group structure without all agents losing access to their tickets.  If we cannot inactivate groups, then tickets are going to get mis-assigned and the list will be quite large.  This seems like a really poor design, not having the feature to de-activate to retain history.  Now, I'm not sure how to move forward.

Very glad I read your posts!  Thank you!

Diane

Visualizza commento · Data ultimo post: 15 giu 2022 · Diane Bilo

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