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Louis A.
Data ingresso 06 mag 2022
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Ultima attività 29 dic 2023
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Ultima attività di Louis A.
Louis A. ha commentato,
Hello Zendesk team.
Is there an update on this? THis really feels like this should be possible.
Kind regards,
Louis
Visualizza commento · Data ultimo post: 20 gen 2023 · Louis A.
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Louis A. ha commentato,
Any update on this?
Visualizza commento · Data ultimo post: 12 lug 2022 · Louis A.
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Louis A. ha commentato,
Hi.
Is there an update on this topic?
Having datasets in explore would be useful, but my team would also need to be able to use side conversations responses in triggers, and to trigger an SLA breach in case a side conversation is not answered in X minutes.
Visualizza commento · Data ultimo post: 11 lug 2022 · Louis A.
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Louis A. ha creato un post,
Hi.
There is a problem on my team going on with agents 'stealing' tickets from each other by assigning those to themselves to get the solve.
We do not use auto assignment as it would not make sense in our current setup.
Best I could find is a way to prevent agents from reassigning tickets to themselves, but the ticket ends up unassigned and the thief can then reassign it to themselves.
Any solution to that problem?
Kind regards,
Data ultimo post: 30 giu 2022 · Louis A.
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Louis A. ha commentato,
Hello.
Is there any update on this ?
My team is running into the same problem.
Visualizza commento · Data ultimo post: 06 mag 2022 · Louis A.
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