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Dave Garofalo

Data ingresso 05 nov 2021

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Ultima attività 02 dic 2024

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Ultima attività di Dave Garofalo

Dave Garofalo ha commentato,

CommentoCreating dashboards

Can I drill in to see what the individual ticket numbers are?

Visualizza commento · Data ultimo post: 02 dic 2024 · Dave Garofalo

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Dave Garofalo ha commentato,

CommentoWorking with articles in the knowledge base

Just want to upvote Aoife's feedback. Would be very useful to have content blocks in Macros. We have a “how to contact support” PDF that we attach to lots of macros, and content blocks could replace that.

Visualizza commento · Data ultimo post: 17 apr 2024 · Dave Garofalo

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Dave Garofalo ha commentato,

Commento nella community Feedback - Ticketing system (Support)

Agree on this. Ideally I'd like to be able to fire a trigger when a ticket meeting certain criteria is deleted as a Quality Control measure.

Visualizza commento · Data ultimo post: 06 apr 2024 · Dave Garofalo

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Dave Garofalo ha commentato,

Commento nella community Q&A - Reporting and analytics

Same here, my support reps are only assigned 3 tickets at a time, so some tickets stay in queue until they are assigned to a rep and I don't want to count queue time in first reply.

Visualizza commento · Data ultimo post: 14 mar 2024 · Dave Garofalo

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Dave Garofalo ha commentato,

Commento nella community Feedback - Reporting and analytics (Explore)

Adding my voice to the chorus of users requesting this feature. If you use the back arrow on your browser or just close the tab, the changes seem to stick!

Visualizza commento · Data ultimo post: 05 nov 2021 · Dave Garofalo

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