Hari

I would like to add my API Key in the header. Is the feature updated? 

We are able to create conditional formatting at agent level for a  ticket form. But when it is viewed at customer level (request form)in the helpcenter,the conditional formatting is not appearing instead all the ticket fields are appearing(customers can edit).

I want to have the same level of formatting to the customer as my agents have.
Could you help me with this use case.

Hi John,

Thanks for the above suggestion and I have built a query using few of your suggestions and is working fine. @Daniel Borrego - Zendesk support - thanks for your instant support 

My requirement is I wish to see total number of tickets, New ,Open ,Pending ,Onhold  for a group in particular time span, But when I select the time filter, it is not replicating. However All history option is working.
Applying the filter on created time of the ticket doesn't meet the requirement, it only shows the data of created ticket on that time span. But I want all the tickets status in that time span for a group residing in the queue.

Could you help  through this